Something wrong? Write to us
It does not work, it is unclear, or you wish it were different. We reply by email, usually within two days.
hello@gluponya.tv
Support
It does not work, it is unclear, or you wish it were different. We reply by email, usually within two days.
hello@gluponya.tv
Settings→Me→Write to us
There you can add a screenshot and, if you like, your phone details, which help us find the cause. The reply comes to your account email or to the one you give.
Or simply email hello@gluponya.tv. Tell us what exactly happened and on which phone. A screenshot helps a lot.
Freshka works without the internet and sends changes when the connection is back. If your avatar shows a mark that some changes were not sent:
Settings→Me→Try again
If that did not help, write to us.
The App Store sells the subscription, so it is cancelled there too: in your Apple ID settings, under Subscriptions. In Freshka it is the “Subscription” row in the “Me” tab, which leads to the same store page.
What you bought is tied to your Freshka account and moves to a new phone along with it.
Settings→Me→Delete the account
Along with the account we delete your messages to us, the screenshots and whatever was kept only on the server. The fridge on your phone is cleared too, and Freshka starts from a clean sheet.
If you cannot get into the app, email us from the account address and we will delete it by hand.
